Terms & Conditions
TERMS OF SERVICE :
To agree to these terms, click "Agree". If you do not agree to these terms, do not click "Agree", and do not use the service.
In these conditions the following terms shall have the following meaning "The Company" means Sandbag Ltd. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by The Company to the Customer.
Payment shall become due upon placement of the order except in the case of mail order. Payment for orders placed by fax or mail shall be included with the printed order form. No goods shall be supplied without payment.
Goods shall be delivered by a carrier of The Company's choosing. Carriage will be at cost to the Customer and forms part of the invoice. We aim to dispatch goods within 5 working days.
Please wait 31 days to report to Sandbag Limited any outstanding orders.
PRE ORDERS :
Any product purchased marked as a 'pre order' will be available for dispatch and distribution at a later date, this date will be written within the product description however will be subject to change. Your credit/debit card will be charged at the point of purchase.
Claims arising from damage delay or partial loss of the goods in transit must be made in writing to The Company within seven working days of delivery. The Company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by The Company promptly return any of the goods subject of any claim and any packing materials securely packaged and return them to The Company for examination.
- a) If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, The Company shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.
b) If the Customer establishes that any of the goods are defective The Company shall, at its option replace them with similar goods or allow the Customer credit for their invoice value.
c) In no circumstances shall the liability of The Company to the Customer under this condition exceed the invoice value of the goods.
TAXES AND DUTIES :
Customers must be aware that they may be liable to pay Import Taxes and Duties if value of goods ordered are of a value over their national import thresholds.
Goods that are faulty or do not fit must be returned to Sandbag Limited, P.O. Box No. 2656, Reading, RG1 8XR UK within 7 working days of the item being received by the customer.
Due to inventory and accounting purposes, we do not exchange items received for different items than originally purchased. We can process an exchange for another size within the same product, but unfortunately we cannot exchange them for another item. You will have to return the item for a refund then re-purchase the desired item.
The Company reserve the right to alter specifications to those stated in the catalogue including slight differences in colour, shade and size.
The Customer's statutory rights will not be affected.
MAILING LIST :
By registering with the shop, Sandbag and James Veitch may use your e-mail address to send you appropriate news, updates, ticket info etc.
Data Privacy Notice
We are James and the Giant Veitch Ltd with ICO registration number ZA502307 and address GBP Associates LLP, 6th Floor, Aviation House, 125 Kingsway, London, WC2B 6NH. Our Data Protection Lead can be contacted at firstname.lastname@example.org. You find out more about your rights in relation to our processing of your personal data at: https://ico.org.uk/your-data-matters/
You can exercise your right to access personal data held about you by emailing email@example.com with the subject line: “Subject Access Request”.
About our processing of your data:
What categories of information about you do we process?
Why are we processing your data?
Where did we get your personal data from?
Artist Direct Marketing
If you have opted-in to receiving marketing messages directly from James Veitch, either during a purchase or through our website, we may occasionally send you marketing and other updates we think you'll find interesting related to James Veitch. These messages might contain cookies, web-beacons, unique identifiers or similar to monitor our marketing distribution. This processing is conducted lawfully on the basis of 'your consent'.
Collected directly in tandem with our ecommerce/marketing partners.
We will consider your consent to marketing to continue to be valid so long as you continue to receive our messages; if you opt-out or we receive an undeliverable notice we will consider your consent to have lapsed.
James Veitch passes your data to the third-party service providers such as cloud-based storage providers, information/communication technology providers and marketing services providers.
James Veitch is based in the UK and makes use of service providers based outside of the EEA.
Who can you complain to?
In addition to sending us your complaints directly to firstname.lastname@example.org, you can send complaints to our supervisory authority. As Sandbag predominantly handles the personal data of UK nationals, our supervisory authority is the Information Commissioner’s Office. If you believe that we have failed in our compliance with data protection legislation, complaints to this authority can be made by visiting https://ico.org.uk/concerns/.